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Our digital 'front door' -
get a response by the end of the next working day or sooner!
For all medical and administrative problems and requests.
To find out about Patchs, full details here

For Repeat Prescriptions, Tests Results, Medical Records. Register for this service and download the App.

Patchs is the main way to access our services. There is a simple online form - you can write in your own words and language - it translates for us! You can also use for phone to speak your request and it will write text for you, saving waiting on the phone.
You will need to register a personal account (quick and easy). This allows you to receive secure messages and to keep a record of all previous request and responses, like email. Integrate Patchs with your NHS App. account to make it really easy - here is a good video to show how.
Please try it even if you did not like eConsult: patients are finding it much easier! Do send us your comments and suggestions.
Why do we use online access as the main way to access our services, rather than direct appointment booking? Click here
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Patchs submission switch off overnight
Due to a continued shortages of doctors we have turned off Patchs submissions overnight. Most other practices do this and finds it smooths demand. We shall assess this and welcome your feed-back. Patchs will be available as usual to request our services through each weekday day from 8am-6:30pm. Urgent care out of hours (6:30pm-8am and weekends) should be accessed via 111 as normal. Patchs still offers NHS self-care and health information 24/7.
Welcome to our new Patient Operations Manager
It has been hard to recruit to this important role and we are delighted to tell you that Sacha has just started. She has been running a busy dental clinic and brings a lot of valuable experience. She will help Anne-Marie in managing the front of house operations to ensure patients have a kind and efficiently handled experience wherever they interact with our service. She will arrange training and help identify and redesign processes that need improving. She will support Amanda, the Practice Manager, who has more and more complexity and demands placed on her running this busy practice with an ever changing NHS. We are sure you will be noticing her influence soon. Please give her a warm welcome!
Please let us know anything you think she can help with - use our
Contact Us form on this website or phone / tell us in person.
Flu jabs
Get your vital protection now before they run out! We are calling up at risk people for booked clinics and walk-in slots. Check if you are eligible and for more information
here
Beat the Phone queues!
Phone queues have shortened considerably but we are still very short in many areas of the practice. 1. Use Patchs for a quick and easy way to request assistance. 2. Try the new Patchs Telephone Assistant

3. 'Patient callback' saves you hanging on the phone - the system will automatically call you back when your queue position is reached. You won't be forgotten!
Additional evening and weekend appointments from our Primary Care Network (PCN) , Harness
Harness provides additional appointments on weekdays 9am to 8pm and on Saturdays from 9am - 5pm. Out of hours appointments can booked via 111 or by calling 0208 1947355 and in hours via our practice reception. You can book smear tests, childhood immunisations, in fact pretty much anything you would book at our surgery. The doctor, nurse or HCA will have access to your records
More info here
Patient Meeting recording (October)
Available now here (duration 55min). We re-recorded it for better sound quality, so no Q&A section)


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The NHS official 'digital front door' to increasing numbers of services - download and set up your secure account now!
Link your Patient Access account and use all our digital services including Patchs.
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Please use this quick and anonymous way to give your views after receiving care from our surgery.
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Website of the new NW London Integrated Care System bringing together the health and care organisations of all 8 boroughs to provide your services.
The independent regulator of care and health services in the UK
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The first place to look for all your healthcare advice, queries and links - a powerhouse of reliable, validated information!
Disclaimer This website is to inform our patients of our services and provide general educational material concerning health. Any information, opinions, data or images are provided in good faith for the interest and benefit of our patients and not for any commercial gain. We are not offering professional advice concerning the particulars of any individual's health and cannot be responsible for the accuracy of the information presented or the content and reliability of information on linked external sites and request that you make your own judgements and use the information at your own risk. We cannot always keep all the information up to date, though we try our best. If you have any concerns about any of the content on this site, broken links etc please contact us.

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