Blood tests are requested by the doctor or nurse at Willow Tree, or from a hospital doctor and appointments are available for the Phlebotomist (a technician who takes blood) at the surgery, weekday mornings until early afternoon (when the samples are collected for the hospital). Appointments can be booked online but only if the test has been requested first and a form produced.
Obtaining your Test Results
Obtaining the results can be different depending on whether they were requested by the surgery or by a hospital doctor.
Willow Tree test results are returned to us by electronic link, some within 24 hours, some up to 7 or even 10 days later. The doctor or nurse should give you instructions on how and when to obtain your results. Please make sure you understand as it will vary in each instance. Significant results (requiring action or explanation) will be relayed to you as agreed but routine results which are normal will not be.
You can see the results online with Patient Access
(once you have registered for this). Alternatively you can phone and speak to a Receptionist when the surgery is quieter after 11am. The Doctor will have looked at the results and signified whether they are normal or if abnormal, what that means and what action is required (for instance to repeat the test or make an appointment to see the doctor). It is useful to know how many tests were ordered so you know if they are all back; some may come back at different times. Please ask the Receptionist to check if you are uncertain.
Receiving results ordered by hospital doctors
from the hospital can be variable. If a doctor in a hospital or clinic requests you to have a test or investigation, it is their responsibility to ensure that you get the result and an explanation of what it means. When you attend a clinic you should always ask how this will happen and when you should expect to receive the result. Often the doctor will say, "we will send the results to your GP". Always ask when you should contact us, as some results take a long time to be processed and interpreted and copied to us. Often we don't receive them at all. We shall always try and help you, so if you have first tried contacting the secretary of the doctor who ordered the test and are getting nowhere, please contact a receptionist here and we shall attempt to get the result. We have online access to most tests carried out at Northwick Park Hospital and this is gradually being extended to other hospitals in North West London.
Understanding your Results
Your doctor will explain what the results mean and there are often leaflets which can be given for further information. There is also an excellent web-site we recommend: Lab Tests Online